Two years ago this month we launched SaveYourCall.com. Driven by our own needs to have hardware-free cost-effective call recording we set out to build a solution that we wished already exists. Our customers have shown us that we were not the only ones who have this need by sending us wondeful notes complementing our service on a regular basis.
It is thanks to our wonderful customers that we are able to provide this service. We are looking forward to serving you for many more years.
We were recently sent a link to the following interesting blog post:
The fact that many of these calls were recorded is what makes them so infamous. Hearing a call recording is vastly different than just getting a summary which may or may not be reliable. Although your calls may not go down in history, using SaveYourCall can help ensure calls important to you are preserved with every detail.
When building SaveYourCall, we couldn't do everything from scratch and still be cost effective for our customers. So we put a lot of thought into utilizing what is already out there to ensure our time is focused on bringing these tools together into a easy to use service and providing great customer support.
Since Valentine's day is today we put together a list of all the services and software SaveYourCall is built on as a way of saying thank you to the tools we rely on. So without further ado:
To all the services and tools that we use, I want to say thank you and we love you. We are big believers in open source software as they make services like SaveYourCall possible. Our next post will discuss some of the open source software SaveYourCall has contributed to the community.
Customers often ask of if we offer the ability to transcribe a call automatically. Such a feature would be great for things for things like conference calls, interviews, etc. Unfortunately the technology is just not there yet. But there are great alternatives!
So why cannot we use voice recognition to automatically transcribe a call? Many voicemail services do this right? Well voicemail is different. Voicemail is just one person talking. This makes it easier to provide automatic transcription. And even then the resulting quality isn't stellar. But a conversation is harder. Things like overlapping dialog and different accents make it hard for the software to just recognize the words. But more importantly a good transcription will assign the words to the right people so you will know who said what. The result of attempting to automatically transcribe a call with multiple people is so low we could not justify charging for such a service.
But this doesn't mean your call is forever stuck in audio form. There are many companies out there that specialize in providing a transcription from an audio recordings. Since you can download and share recordings this makes it easy to get the call in the hands of these services. Traditional transcription services too expensive for you? Take a look at Casting Words. They utilize Amazon's Mechanical Turk to allow real humans to do the transcription but at a much lower cost than traditiional transcription services.