SaveYourCall.com Blog

Customers often ask of if we offer the ability to transcribe a call automatically. Such a feature would be great for things for things like conference calls, interviews, etc. Unfortunately the technology is just not there yet. But there are great alternatives!

So why cannot we use voice recognition to automatically transcribe a call? Many voicemail services do this right? Well voicemail is different. Voicemail is just one person talking. This makes it easier to provide automatic transcription. And even then the resulting quality isn't stellar. But a conversation is harder. Things like overlapping dialog and different accents make it hard for the software to just recognize the words. But more importantly a good transcription will assign the words to the right people so you will know who said what. The result of attempting to automatically transcribe a call with multiple people is so low we could not justify charging for such a service.

But this doesn't mean your call is forever stuck in audio form. There are many companies out there that specialize in providing a transcription from an audio recordings. Since you can download and share recordings this makes it easy to get the call in the hands of these services. Traditional transcription services too expensive for you? Take a look at Casting Words. They utilize Amazon's Mechanical Turk to allow real humans to do the transcription but at a much lower cost than traditiional transcription services.

One of our customers, Abhishek Seth, recently dropped us a note to let us know about his experience using our service:

Your company's product is incredibly helpful, intuitive and practical. Because of you, I was able to interview Mariah Carey's husband Nick Cannon.

You can read more about the interview by visiting the following URL:

http://www.nickcannon.com/post/look-to-the-stars-nick-cannon

We know a lot of our customers use our service to record interviews. We would be interested in hearing what type of interviews you have used our service for. Leave us a coment and let us know!

Do you use Highrise to manage contacts and share that information in your organization? SaveYourCall.com now features Highrise integration. Once enabled, all recordings will be copied to Highrise if a matching contact can be found (based on phone number).

Some benefits to this integration:

• Play the recordings directly from your Highrise account with the audio player that is built into Highrise
• Share your conversations with others in your organization
• All your information about a contact is stored in one place with no extra effort on your part.

We have always supported the ability for you to download your calls so that you can use them however you want. But for users that make many calls it can be tedious to download each and every call. To make that easier, we have added a batch export feature. Simply specify the date range of calls you want to export. You get a single zip file of ALL the calls made in that date range. In addition, you get a CSV file that contains the meta-data (date/time, participants, duration) for the calls exported.

Our call log only keeps calls for six months. So if you want to move the calls to permanent storage it is now only a click away!

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NOTICE: You may not use SaveYourCall.com to violate the privacy rights of another person. Your location and who you are calling will determine what obligation YOU have to ensure privacy rights are being respected. SaveYourCall.com makes no attempt to notify the parties that the conversation is being recorded and it is SOLELY YOUR RESPONSIBILITY to ensure privacy obligations are met.

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